Strategic Customer Growth

👋 Join us at Prequel

At Prequel, we power embedded data products for B2B companies to make data accessible to their customers. Today, we help companies sync data directly to their customer's data warehouse, on an ongoing basis. We've hit strong PMF on our core product, and we're cooking up something new while we scale it. One of the things we pride ourselves on is our world-class technical expertise and customer implementation support. We want you to come build and scale this with us.

Our customers include companies like LaunchDarkly, Gong, Metronome, LogRocket, and more. We're growing fast: we hit an inflection point last year and another one since the beginning of this year. With NRR of over 200%, expansion is the largest contribution to revenue growth. Feel free to ask us for specific revenue numbers.

We're a team of builders, and we've previously honed our skills at places like Stripe, Google, GIPHY, Flatiron Health, and more. We're backed by world-class investors including Y Combinator. We're building a passionate, kind team who learns from each other every day, and the best is yet to come.

The qualifications listed below are an imperfect proxy for fit. Our north star is to optimize for a talented and diverse team, and the best way for us to assess that is to meet you. Please get in touch!

About the role

As a foundational member of the customer growth team, you’ll get to build it from the ground up. You'll be a technical force multiplier for our most important customers to drive their implementations forward, and you'll have a front-seat to create & witness the most impactful Prequel-powered outcomes. This role combines deep technical expertise with customer-facing responsibilities, allowing you to have a direct impact on both our customers' success and our product's evolution.

You will be given extreme ownership and leeway in how things operate. Our vision of success for the role is one where you are so effective at scaling yourself, the team, and the processes you design that our growth team grows sub-linearly relative to revenue and number of customers.

⚡️ What you'll be working on:

• Owning our Strategic Customer Growth motions
• Building our Product Operations workflows
• Working directly with customers to understand the issues they face, and driving resolution both on your own and with the support of our engineering team
• Building and maintaining technical documentation and implementation guides
• Contributing to our core product by identifying patterns across customer implementations
• Driving technical discussions with customer engineering teams to ensure successful implementations

🛠 Skills & experience we'd love for you to have:

• 4+ years of technical experience, either as a software engineer or in another technical role
• Strong proficiency in technical design and architecture
• Ability to quickly understand and work with complex technical systems
• Excellent communication skills, especially in technical contexts
• Experience working directly with customers or stakeholders to solve technical challenges
• Comfort with ambiguity and ability to make technical decisions independently

🎈 Bonus points if:

• You have experience with data warehouses (Snowflake, BigQuery, Redshift) and/or data pipelines
• You enjoy the challenge of solving complex technical problems in production environments
• You thrive when things are moving fast.
• You’re excited about data (it's okay, we are too!).

⚕️ Benefits:

• Competitive salary and equity upside
• Full healthcare benefits (medical, dental, vision), modern parental leave policies, and 401(k)
• Perks including Citi Bike membership & more

🚀 Ready to join?

Let's chat! You can apply by sending us a note directly at careers (at) prequel.co. Please include the job title in the subject line if you do.